Please read these terms and conditions carefully. By using our services, you confirm your acceptance of these terms.
Certain clauses below limit our liability to you and some are written in capital letters for emphasis. These require your full attention. If you do not agree with these terms, you may not use our services.
Where you are purchasing services or goods from third parties, please note that these providers operate independently of Absa Du Champ. We do not endorse, control or guarantee their pricing, delivery, quality or availability. Such products and services are subject to the third party’s own terms, which you must review carefully. Any dissatisfaction or disputes must be taken up directly with the third party.
Please pay particular attention to the cancellation and refund policies of Absa Du Champ as well as those of relevant third parties. For certain bookings (including international events), no refunds may be payable and cancellation penalties may apply.
These terms may be updated from time to time. Updated versions will be published on our website.
For purposes of this Agreement:
1.1 “Agreement” means the Invoice together with these Terms and Conditions.
1.2 “Appointed Sub-contractors” means third-party suppliers appointed by Absa Du Champ to provide all or part of the Service.
1.3 “Attendees” means any person attending all or part of the Event for which the Service is being provided.
1.4 “Client” means the party reflected as such on the Invoice. References to “you” or “your” shall be interpreted accordingly.
1.5 “Event/s” refers to Hospitality Events, Private Events or Inhouse Experiences.
1.6 “Commencement Date” is defined in clause 2.1.
1.7 “Fee” means the amount payable to Absa Du Champ as set out in the Invoice.
1.8 “Force Majeure Event” means any event or circumstance beyond the reasonable control of the affected party. This includes but is not limited to natural disasters, adverse weather, power failures, transport disruption, riots, civil unrest, terrorism, war, strikes, industrial action, government action, criminal activity, supplier failure or material shortages.
1.9 “Hospitality Event” means an event for which Absa Du Champ has hospitality or hosting rights and sells related tickets or packages to the Client.
1.10 “Inhouse Experiences” means curated packages of goods or items delivered by Absa Du Champ to the Client or a designated location.
1.11 “Invoice” means the Invoice issued to the Client for the Service.
1.12 “Absa Du Champ” means Absa Du Champ (Pty) Ltd, the provider of the Service.
1.13 “Private Event” refers to events organised exclusively for the Client such as weddings, celebrations or corporate functions.
1.14 “Organizer” means the event owner, organiser or rights holder.
1.15 “Service” means any service provided by Absa Du Champ and its Appointed Sub-contractors as described in the Invoice.
1.16 “Terms and Conditions” means this document read together with the Invoice.
1.17 “Tickets” means event tickets allocated directly to Absa Du Champ by event partners or purchased for resale.
2.1 Acceptance of the Invoice by the Client constitutes the Commencement Date and forms a binding agreement.
2.2 The Client must ensure the accuracy of all information on the Invoice.
2.3 Event Tickets are subject to these Terms and Conditions, our Website Terms of Use, the Organizer’s rules and any event-specific conditions. The Client must review all such terms and ensure all Attendees are informed.
2.4 Absa Du Champ is bound by the Organizer’s terms. If the Organizer alters or changes the Event in any way, Absa Du Champ shall not be held liable for losses, penalties, refunds or changes resulting from such alterations.
2.5 The Client’s terms do not apply. These Terms and Conditions take precedence.
3.1 Absa Du Champ will use reasonable efforts to provide the Service from the Commencement Date.
3.2 The Service may be overseen by an event manager or another qualified representative appointed by Absa Du Champ.
3.3 Absa Du Champ may make necessary changes to comply with laws or safety requirements.
3.4 For Private Events, Absa Du Champ assists with budget administration, but the Client remains fully responsible for all budgets and losses.
3.5 The Client may request Additional Services, which will be confirmed by Absa Du Champ in writing together with the applicable fees.
3.6 Once accepted by the Client, Additional Services will be provided according to the Additional Services Terms.
3.7 Resale and Promotion of Tickets
The Client may not resell or use Tickets for promotions without prior written approval.
3.8 Ticket Confirmation
The Client must contact Absa Du Champ if order confirmation is not received. Absa Du Champ is not liable for incomplete or failed orders except where caused by gross negligence or intentional misconduct. Fraud checks may be performed and suspicious orders cancelled without notice.
3.9 Ticket Transfers
Transfers must be facilitated by Absa Du Champ. Transferred Tickets may be cancelled if improper conduct is suspected. Only the original purchaser may be refunded where applicable.
3.10 Event Responsibility
Placement, seating, lost Tickets or any aspect outside the control of Absa Du Champ is not our responsibility.
3.11 Ticket Restrictions
Clients must ensure compliance with age limits or other restrictions. No refunds apply if admission is denied.
3.12 Prohibited Uses
Tickets may not be used for contests, advertising, promotional packages or bundled for resale without written approval.
The Client must:
4.1 Co-operate fully with Absa Du Champ.
4.2 Provide accurate and timely information.
4.3 Only use the Absa Du Champ name or branding in relation to the Event.
4.4 Private Events
Comply with health and safety laws including the Occupational Health and Safety Act.
4.6 Travel Requirements
Ensure all Attendees have valid travel documents, visas, insurance and comply with all requirements. Absa Du Champ is not liable for missed departures or losses relating to travel delays or denial of entry.
4.7 Review all third-party terms and conditions.
4.8 Ensure Attendees arrive on time for all scheduled activities.
4.9 Comply with the Agreement in full.
4.10 Attendee Conduct
Attendee behavior is the Client’s responsibility. Absa Du Champ is not liable for attendee misconduct unless due to our own gross negligence.
4.11 Third Party Changes
If a third party cancels or alters the Event, Absa Du Champ is not liable for refunds, penalties or associated losses.
4.12 Duty to Inform Other Attendees
The Client must communicate these Terms to all recipients of Tickets. The Client indemnifies Absa Du Champ against losses caused by failure to do so.
5.1 The Fee must be paid as stated in the Invoice, including VAT.
5.2 Additional Services requested by the Client may increase the Fee.
5.3 Charges for third-party services are payable by the Client directly unless otherwise stated.
5.4 For international bookings or external suppliers, Absa Du Champ is not responsible for price changes, exchange rate fluctuations or unavailability.
5.5 Requested activities not included in the Invoice will incur additional charges.
6.1 The Fee may include management charges or ticket costs, but excludes ancillary expenses unless specified.
6.2 Absa Du Champ may appoint sub-contractors at its discretion.
6.3 For Private Events, the Client is responsible for all third-party supplier payments.
6.4 If an Event is cancelled or postponed, the Client remains liable for all charges due to third parties.
7.1 Deposits, if applicable, must be paid as outlined in the Invoice. Where not specified, a 50 percent deposit is required on the Commencement Date.
7.2 All payments must be made on time.
7.3 Late payments may incur interest at 3 percent above the prime lending rate.
7.4 Disputed amounts must still be paid on the due date. If resolved in the Client’s favour, the disputed amount will be refunded.
7.5 Payments must be made without set off, deduction or bank charges.
Absa Du Champ may cancel the Service if:
The Client commits a material breach.
The Client requests a material change that cannot be fulfilled.
The Client enters liquidation or administration.
Credit concerns arise.
Government or venue authorities require cancellation.
A Force Majeure Event occurs.
Absa Du Champ is not liable for losses caused by postponement, relocation or cancellation resulting from such circumstances.
Upon termination not caused by Absa Du Champ, the Client must pay all applicable cancellation charges.
9.1 If Absa Du Champ commits a material breach, the Client may request remedy or cancel if not remedied within 7 days.
9.3 Immediate Termination
The Client may cancel if Absa Du Champ becomes insolvent.
9.6 Client Cancellation Penalties
If the Client cancels an Absa Du Champ Event:
More than 120 days before the event: 50 percent of the purchase price plus the deposit.
Between 90 and 120 days before the event: 75 percent of the purchase price plus the deposit.
Less than 90 days before the event: 100 percent of the purchase price plus the deposit.
9.7 All Tickets for Hospitality Events are non-refundable.
9.8 All Tickets for Inhouse Experiences are non-refundable.
All intellectual property created or provided by Absa Du Champ remains its property.
If the Client provides any materials, the Client warrants ownership and indemnifies Absa Du Champ for any infringement.
All confidential information exchanged must be kept secure and not disclosed except as required by law or necessary for service delivery.
12.1 EXCEPT FOR INTENTIONAL MISCONDUCT, GROSS NEGLIGENCE, FRAUD, BODILY INJURY OR DEATH CAUSED BY ABSA DU CHAMP, OUR TOTAL LIABILITY IS LIMITED TO THE FEE PAID.
12.3 ABSA DU CHAMP IS NOT LIABLE FOR INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSS INCLUDING LOSS OF PROFITS, DATA OR OPPORTUNITY.
12.4 THE CLIENT WARRANTS THAT IT IS NOT A CONSUMER FOR PURPOSES OF THE CONSUMER PROTECTION ACT.
12.5 The Client indemnifies Absa Du Champ for all losses caused by the Client’s actions, omissions, negligence or failure to comply.
Absa Du Champ warrants that it has the expertise, authorisations and capacity to fulfil the Agreement and that the Services will be delivered in accordance with these Terms.
14.1 Invalid provisions do not affect the remainder of the Agreement.
14.2 Amendments must be in writing and signed by both parties.
14.3 Nothing creates a partnership or employment relationship.
14.4 Disputes shall be resolved by arbitration under the rules of AFSA.
14.5 The Client may not assign its rights without consent.
14.6 Absa Du Champ may assign its rights within its group of companies.
14.7 Parties choose domicilium at the addresses on the Invoice.
14.8 Termination does not remove liability for prior obligations.
14.9 This Agreement constitutes the entire agreement between the parties.
14.10 No indulgence constitutes a waiver of rights.
14.11 The Agreement is governed by South African law.
14.12 The signatory warrants authority to bind the Client.